Our refund and return policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.
To complete your return, we need a receipt or proof of purchase.
Once your return has been received and inspected, we will send you an email to inform you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
If you are approved, your refund will be processed and a credit will automatically be applied to your credit card or original payment method, within a certain period of time.
Late or missing refunds
If you have not yet received a refund, first check your bank account.
Then contact your credit card company, it may take some time before your refund is officially posted.
Then contact your bank. There is often a processing time before a refund is displayed.
If you have done all of this and still have not received your refund, please contact us at
To return your product, contact me to get the address
You will have to pay your own shipping fees to return your item. Shipping fees are non-refundable. If you receive a refund, the return cost will be deducted from your refund.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
Contact me on my mobile 0661761961 or by mail contact@alexdood.fr